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Change Management
Definition
Change Management is the process, tools and techniques to manage the human aspects of making change happen within organisations. Most change initiatives fail. This failure to sustain change happens time after time despite organisations committing substantial resources to the change effort. Sustaining profound change requires more than a simple mechanistic approach to solving the perceived barriers that are in the way. Instead it requires a fundamental shift in thinking and often requires leaders to be patient and reflective rather than driven by the “tyranny of the urgent” and the perceived need for immediate action.
Approach
The approach is about looking for the real underlying drivers for change and adopting a longer term strategy that will make that change more likely to be sustainable. It is about the creation of a learning organisation and recognising the importance of not just the formal leaders in the organisation but also the informal leaders. Often they are the very people who are committed to creating a successful outcome and yet are excluded at the outset. It encourages the right people to have the right conversations at the right time. - It is a systemic approach that includes:
Uncovering the organisational story. - Defining what real success might look like.
- Identifying all the stakeholders in the process and creating the accountability and true sponsorship for the change.
- Testing what might work.
- Enrolling the wider system.
- Designing implementing the action plan for sustainable change.
Case Histories
- Downsizing a major Petrochemicals factory in a unionised environment and moving to a 4 tiered management structure (from 7) with improved accountability and business focus and changing working practices (including a move to 12 hour shift working).
- Change Manager for a global Chemicals business designing and implementing a cultural change programme. Working to enable the reorganisation of the business in Europe achieving 15% ROACE from a 5% start point.
- Working with a European HR Leadership Team to create a single organisational entity with common performance contracts, KPI’s and a sense of team across 5 businesses in over 15 countries.
“It is not the strongest of the species that survive, or the most intelligent, but the one most responsive to change.”
Charles Darwin
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